Effective Date: 01/01/2026

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At The Point Sports Medicine, we are committed to providing the highest quality of care to all our patients. We understand that life can sometimes cause scheduling conflicts, but to maintain the efficiency of our clinic and to offer timely services to all patients, we have implemented the following No Show Policy.This policy is intended to ensure that all patients are able to receive the care they need in a timely manner. It also helps our clinic manage resources effectively, enabling us to accommodate patients in need of care.

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1. Appointment Cancellation and Rescheduling

• We understand that emergencies and unexpected events happen. If you need to cancel or reschedule an appointment, please give us at least 24 hours' notice prior to your scheduled appointment time.

• Cancellations can be made by calling us directly at: Main Greeley 970-352-8762; West Greeley, 970-339-5319, Johnstown 970-451-5093, Denver 303-920-1200.

• If you cancel or reschedule with less than 24 hours’ notice, it may result in a No Show fee as outlined below.

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2. No Show Definition

A No Show occurs when a patient fails to arrive for a scheduled appointment without providing any notice of cancellation or rescheduling. This includes missing an appointment without calling or contacting the clinic.

 

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3. No Show Fee

• No Shows: A No Show will incur a $50 fee. This fee is charged to cover administrative costs and to allow the clinic to offer the appointment time to other patients in need.

• Patients with outstanding No Show fees may have their treatment plan temporarily suspended until the balance is cleared.

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4. Late Arrivals

• Arriving late to your scheduled appointment may result in a shortened treatment session to avoid delaying subsequent patients. If you arrive more than 15 minutes late without notifying the clinic, you may be asked to reschedule, and this may be considered a No Show.

• In some cases, the clinic may waive the late fee for extenuating circumstances, subject to management approval.

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5. Exemptions

We understand that some circumstances are beyond the patient’s control, such as medical emergencies, accidents, or other serious situations. In these cases:

• Patients are encouraged to notify the clinic as soon as possible.

• No Show Fees may be waived for extenuating circumstances at the discretion of clinic management.

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6. Insurance and Billing

• Any No Show fees incurred due to missed appointments are the responsibility of the patient.

• Medicare: If the patient is enrolled in Medicare, this No Show policy is compliant with federal regulations, and we will inform you in writing about the fees related to missed appointments.

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7. Why We Have This Policy

We aim to ensure that we provide the best care to all our patients. Missed appointments prevent other patients from receiving care and waste valuable time that could have been used for someone in need. Your cooperation with this policy helps us continue to provide quality care to you and all our patients.